This Privacy Policy was last updated on 30 October 2018.
This policy describes what happens to any personal data provided by you or collected from or about you. It applies to all data processing activities of Mai House Hospitality, and by using this website or any website of Mai House Hospitality, you expressly agree and accept the terms of this Privacy Policy.
We reserve the right to modify this Privacy Policy from time to time to reflect changes in the law and/or our privacy practices. We recommend that you check this policy for changes whenever you visit our website.
Personal Data
Personal Data refers to all personally identifiable information collected and recorded about an individual. We may collect the following Personal Data:
1. Personal information: name, gender, nationality, date of birth, and names of your family members, their date of birth, nationality, etc.
2. Contact information: address, telephone number, e-mail, etc.
3. Payment information: credit card details, billing address, and other payment and billing information.
4. Loyalty and referral program: details and partner program affiliation, marketing, and analytical data.
5. Accommodation information: dates of arrival and departure from our hotels, the location of the room, smoking/non-smoking room, type of room and bed requests, preferred newspaper, etc.
6. Feedback: records of your contact with us such as via the phone number, or if you get in touch with us online using our online services, details such as your mobile phone location data, IP address and MAC address, including history of any communications with us, and analysis of your interaction with us, which helps us to customize offers to you and provide information that we think are of interest or relevance to you.
7. Technical information: IP address, geographic data, browser and computer system, application version, language settings, and pages that have been shown to you, etc.
8. Professional information: if you are applying for a position at Mai House Hospitality, in addition to the information mentioned above, we may collect your education, training, and employment records.
We do not request any sensitive information, and we also limit the information collected about children under 18 years to their name, nationality, and date of birth, which can only be supplied to us by an adult. We want to ask parents to ensure that their children do not send us any Personal Data without their consent. If such information has been sent, please get in touch with us and we will delete it.
Collection of Personal Data
Personal Data may be requested or generated in different circumstances, including (but not limited to) the following:
1. Marketing and communication activities: newsletter subscription, loyalty program registration, and participation in promotional offers, surveys, competitions, social media, and SMS marketing campaigns.
2. Reservations and purchasing activities: room or table reservations, check-in, check-out, payment, submission of complaints or requests.
3. Provided by third parties: information collected through marketing partners, tour operators, online reservation systems, and other third parties, which may include information provided by your travel agent, airline, credit card, and other service providers.
4. Internet activities: connection to any Mai House Hospitality site, online reservations, questionnaires, and social media platforms, etc.
5. Job or internship applications.
Purpose of Personal Data Collection
We use your Personal Data for the following purposes:
1. Performing our customer service obligations: management of reservations and your stay in our properties, catering to your requests, monitoring your use of services (telephone, bar, pay TV, etc.).
2. Improvement of our services: assessment of our services in hotels, restaurants, and other outlets, improvement of the operation of our business, and development of new products and services.
3. Personalization of our services and communications: personalize content and tailor our digital customer experience and offerings, understand customers’ requirements to develop targeted marketing programs, newsletters, and promotions.
4. Recruitment: recruitment of staff or interns for Mai House Hospitality.
5. Compliance purposes: fulfill our statutory and fiscal compliance obligations.
If you do not provide us with certain information, we will be unable to offer you our products or services. In cases where providing some personal information is optional, we’ll make this clear.
Retention Period
We will define the retention period of your Personal Data based on the following criteria:
• Reasonable business needs: for as long as we provide goods and services to you, or manage our relationship with you, managing our operations, and/or
• Reasonable statutory periods: for as long as someone could bring a claim against us or for as long as we need to comply with our fiscal and legal obligations; and/or
• Other retention periods in line with legal and regulatory guidance and requirements.
Personal Data Processing
We rely on the following legal bases to process your personal data:
1. Contractual necessity: all stages and activities relevant to managing services rendered to you, including inquiry, application, administration, and management of accounts, reservations, requests, and complaints.
2. Our legitimate interests: performance of contracts and support of our business units, affiliates, subsidiaries, member hotel owners, partners, suppliers, etc.
3. Compliance with legal obligations: compliance with applicable laws, prevention of fraud or money laundering, or defense against legal claims, including those in the area of labor law, social security, and data protection, tax, and other, as the case may be.
4. Consent, as permitted by applicable law.
Disclosure of Personal Data
We may share Personal Data with the following third parties for the purposes listed above:
1. Mai House Hospitality (including its subsidiaries and affiliated companies) employees: to offer you the best service, we can share your personal data and give access to appropriate person within Mai House Hospitality entities for certain specific categories of personal data, including but not limited to hotel staff, reservation staff, IT departments, commercial partners, and marketing services, etc.
2. Business partners and external service providers: including IT services, marketing services, call centers, banks and credit card issuers, legal services, consultants, and social networking sites.
3. Local authorities: should it be required by local legislation or as part of internal Mai House Hospitality investigations, in accordance with legal requirements.
Mai House Hospitality also reserves the right to transmit any personal data in the event of the sale or transmission of part or all of the company or respective assets. In any case of transmission of personal data to third parties, we will comply with our legal obligations under the applicable laws.
International Transfers
As a global hospitality company, we may transfer your Personal Data across multiple jurisdictions, insofar as reasonably necessary for the purposes, and in accordance with this Privacy Policy, your Personal Data may be transferred to the following locations:
• Countries where our corporate offices are located;
• Countries in which we manage and operate hotels, residences, and/or sales offices; and
• Countries where our third-party service providers, advisors, and consultants are located, which change from time to time.
Where Personal Data is transferred to a country with a lower level of data protection than that provided by the country in which the information was collected, Mai House Hospitality will take all reasonable steps to implement appropriate safeguards (e.g., using approved contractual agreements, codes of conduct, etc.) and procedures to keep your Personal Data secure and confidential.
Security of Personal Data
Mai House Hospitality has implemented the necessary technical and organizational measures, in compliance with legal requirements, to protect Personal Data and ensure confidentiality in accordance with the principles outlined in this policy.
Whenever information is requested on credit cards, this communication is made via secure SSL (Secure Sockets Layer) lines, when you are using a browser that allows SSL, such as Microsoft Internet Explorer or Google Chrome.
Personal Data Rights
Under certain circumstances, you have rights under data protection laws in relation to your Personal Data. To exercise any of the following rights, please submit a request to the address indicated below:
1. Right of access: You have the right to obtain from us confirmation as to whether or not Personal Data concerning you is processed, and to request access to the Personal Data. Please note that this is not an absolute right, and the interests of other individuals may restrict your right of access.
2. Right to rectification: You have the right to obtain from us the rectification of inaccurate Personal Data about you, and where applicable, you have the right to complete such information, including by means of providing a supplementary statement.
3. Right to erasure (“right to be forgotten”): Under certain circumstances, you have the right to obtain from us the erasure of Personal Data concerning you, and we may be obligated to erase that Personal Data.
4. Right to the restriction of processing: Under certain circumstances, you have the right to obtain from us the restriction of processing your Personal Data. In that case, your data will be marked and may only be processed by us for specific, limited purposes.
5. Right to data portability: Under certain circumstances, you have the right to receive the Personal Data about you, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another entity without hindrance from us.
6. Right to object: Under certain circumstances, and at any time, you have the right to object, on grounds relating to your particular situation, to the processing of your Personal Data by us, and we can be required to process your Personal Data no longer.
Where applicable law is, you also have the right to complain to a competent data protection supervisory authority. You may access, correct, add to, update, or delete your personal data by contacting us via email at marcom@invisionhospitality.com. I'll address these requests as soon as possible. Please note that we may request a copy of a valid identification document to verify your identity before making any changes.
Suppose you no longer want to receive any marketing communications. In that case, you can stay on a mailing list to which you previously subscribed, or you can follow the unsubscribe link in the relevant communication. Even after you opt out or update your marketing preferences, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, surveys, or any questions regarding a specific reservation.
Contact Us
Should you have any queries about this Privacy Policy, or exercise your rights, please get in touch with us:
marcom@invisionhospitality.com
Mai House Saigon Hotel - 157 Nam Ky Khoi Nghia Street,
Xuan Hoa Ward, Ho Chi Minh City
Vietnam
Cookies and Similar Tracking Technologies
We use and allow third parties to use essential and non-essential cookies, online tracking tools, web beacons, and similar technologies (collectively, “Cookies”) on our website. Cookies are small text files placed on a user’s device (computer, mobile phone, or tablet) when they visit the website. Cookies allow the website to recognize the user's device.
We use cookies to enhance site performance and improve the user experience. Cookies help us understand the relevance, usefulness, interest, volume, and frequency of visits to our online content, and determine the best way to present information that is truly relevant to our customers. They allow us to understand how you arrived at our website (through an internet search, a recommendation from another site, an advertisement, etc.) and how you navigate through the website's pages. Cookies also enable us to see your preferences, such as the language you use.
However, they do not collect any Personal Data or any other information that allows a user to be identified individually. The cookies we use can be stored either temporarily or permanently on your computer, mobile phone, or tablet. The permanent cookies enable Mai House Hospitality to identify a new visit by the same user, helping them understand which new content is relevant to that user. This information is analyzed as a whole to improve the content and services provided.
The website also uses temporary cookies, which only remain active while the user is on the website. These cookies enable us to understand how users navigate between pages and identify opportunities for improvement.
All browsers allow users to configure access to cookies or block them. If you'd like to block cookies, please consult your browser's help section. For more information on cookies, please visit: WWW.ALLABOUTCOOKIES.ORG (in English, French, and Spanish).
Suppose you want more information about our ad service provider and its cookies, including information about how to opt out of these technologies. In that case, you may visit: HTTP://OPTOUT.ABOUTADS.INFO. In addition, users may prevent Google’s collection of data generated by their use of the website (including your IP address) by downloading and installing a Browser Plugin available at: HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT?HL=EN.
